Solutions Granted, Inc. is proud to offer Firewall Monitoring & Threat Analytics. Below is a brief explanation of each offering.

Level 1 Description
This entry level SonicWALL (only) service is designed to provide the customer with a status-only monitoring solution using SGI’s SonicWALL Global Management System (GMS).

Offering:

  • Customer has 24×7 access to SGI’s SonicWall GMS
  • Event Notifications that include:
    • Up/Down Status on 3 missed heartbeats (heartbeat = 60 seconds)
    • WAN connection status
    • Hardware Failover
    • Local firewall change
  • Off-site firewall configuration backups every 7 days, 5 versions maintained

Additional Services & Exclusions:

  • Firewall Support available Mon-Fri 8:00am to 6:00pm EST (Billed at $ 80/hr. in 30mins increments).
  • This service is a monitoring and alerting solution only.  It does not include initial SonicWall device setup and configuration. Remote configuration is available for an additional fee.
  • Does NOT include after hours, holiday or weekend support.

Level 2 Description

This mid-tier SonicWALL (only) service is designed to provide the customer with a monitoring and reporting solution using SGI’s SonicWALL Global Management System (GMS).

Offering:

  • Customer has 24×7 access to SGI’s SonicWall GMS
  • Event Notifications that include:
    • Up/Down Status on 3 missed heartbeats (heartbeat = 60 seconds)
    • WAN connection status
    • Hardware Failover
    • Local firewall change
  • Off-site firewall configuration backups every 7 days, 5 versions maintained
  • Daily Firewall Security Report
  • Weekly Firewall Status Report
  • Reports can be branded with your organization’s logo

Additional Services & Exclusions:

  • Firewall Support available Mon-Fri 8:00am to 6:00pm EST (Billed at $ 80/hr. in 30mins increments).
  • This service is a monitoring and alerting solution only.  It does not include initial SonicWall device setup and configuration. Remote configuration is available for an additional fee.
  • Does NOT include after hours, holiday or weekend support.

Level 3 Description

This mid-tier SonicWALL (only) service is designed to provide the customer with a monitoring and reporting solution using SGI’s SonicWALL Global Management System (GMS).

Offering:

  • Customer has 24×7 access to SGI’s SonicWall GMS
  • Event Notifications that include:
    • Up/Down Status on 3 missed heartbeats (heartbeat = 60 seconds)
    • WAN connection status
    • Hardware Failover
    • Local firewall change
  • Off-site firewall configuration backups every 7 days, 5 versions maintained
  • Daily Firewall Security Report
  • Weekly Firewall Status Report
  • Reports can be branded with your organization’s logo
  • Warranty Exchange Assistance

Exclusions:

  • This service is a managed, monitoring and alerting solution only. It does not include initial SonicWall device setup and configuration. Remote configuration is available for an additional fee.
  • Troubleshooting because of any unauthorized change(s) made by end-client, service provider, or external vendor/ IT service provider may incur higher/ additional billing rates.

Level 4 Description

This service is designed to provide the customer with proactive threat analytics and auto remediation by using our A.I. driven SIEM and S.O.C. This service will detect and eliminate known and new cyber threats using advanced machine learning, behavioral analytics, and dynamic threat models.
Offering:

  • Event Notifications, via email including:
    • System Alert
    • Major Alert
    • Critical Alert
  • Actionable steps to contain and eliminate threats in real-time
  • Formalized and automate incident response workflows
  • Reports include
    • Executives Report
    • Compliance Reports (HIPAA and PCI DSS)

Requirements:

  • Service is for analysis of (1) Firewall (Equivalent to a SonicWALL TZ or NSA series) and (1) Windows only server.
  • Firewall does NOT need to be a SonicWALL.
  • Customer is responsible for firewall configuration for SIEM integration if not a SonicWALL.

Level 5 Description

This all-inclusive SonicWall (only) service is designed to provide the customer with a 24/7/365 proactive threat analytics/management solution. This service will detect and eliminate known and new cyber threats using advanced machine learning, behavioral analytics, and dynamic threat models using SGI’s Artificial Intelligence (A.I.) driven SIEM.

Offering/Firewall:

  • Unlimited Remote Technical Support, by Certified SonicWall Engineers
  • At activation review of existing Firewall(s) configurations for best practices
  • Ongoing: Firewall Configuration Changes, Firmware updates, Firewall Troubleshooting
  • Customer has 24×7 access to SGI’s SonicWall GMS
  • Event Notifications that include:
    • Up/Down Status on 3 missed heartbeats (heartbeat = 60 seconds)
    • WAN connection status
    • Hardware Failover
    • Local firewall change
  • Off-site firewall configuration backups every 7 days, 5 versions maintained
  • Daily Firewall Security Report
  • Weekly Firewall Status Report
  • Reports can be branded with your organization’s logo
  • Warranty Exchange Assistance

Offering/Windows Server:

  • Event Notifications, via email including:
    • System Alert
    • Major Alert
    • Critical Alert
  • Actionable steps to contain and eliminate threats in real-time
  • Formalized and automate incident response workflows
  • Reports include
    • Executives Report
    • Compliance Reports (HIPAA and PCI DSS)

Exclusions:

  • This service is a managed, monitoring and alerting solution only. It does not include initial SonicWall device setup and configuration. Remote configuration is available for an additional fee.
  • Troubleshooting because of any unauthorized change(s) made by end-client, service provider, or external vendor/ IT service provider may incur higher/ additional billing rates.

The information above is a general description of software consulting services that Solutions Granted, Inc. may provide during the services engagement. The actual services to be provided will be as stated in the order for such services.